RealWin Privacy Policy

1 Introduction

This Privacy Policy explains how realwin ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the realwin platform at realwin.one ("the Platform"). It applies to all users regardless of the device or method used to access realwin — including the website, mobile browser, and the realwin app.

By registering an account on realwin or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use realwin.

2 Data We Collect

realwin collects personal data in two ways: data you provide directly when registering or using the Platform, and data collected automatically when you interact with the Platform.

Data you provide directly:

• Full name and date of birth
• Email address and phone number
• Mobile wallet number (bKash, Nagad, or Rocket) used for deposits and withdrawals
• Identity verification documents (national ID, passport) when requested
• Account preferences and communication settings
• Support enquiries and correspondence with the realwin team

Data collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, games played, and session duration
• Deposit and withdrawal transaction records
• Betting history and game activity logs
• Cookie and tracking data (see Section 6)

3 How We Use Your Data

realwin uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes described below. Here is a straightforward breakdown of why we collect what we collect:

realwin will never use your personal data for purposes beyond those listed above without first obtaining your explicit consent. If we intend to use your data for a new purpose, we will notify you and, where required, ask for your consent before proceeding.

4 Legal Basis for Processing

realwin processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contractual necessity: Processing your data is necessary to provide the realwin service — for example, to create your account, process your deposits, and pay out your winnings.
• Legal obligation: realwin is required by law to verify player identities, maintain transaction records, and report certain activities to relevant authorities. This processing is mandatory and cannot be opted out of.
• Legitimate interests: realwin processes certain data — such as IP addresses and device information — to protect the security of the Platform, prevent fraud, and improve the service we offer to players.
• Consent: Where realwin relies on your consent to process data — for example, to send you marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing

realwin does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

• Payment providers: bKash, Nagad, and Rocket receive the minimum data required to process your transactions. This is governed by their own privacy policies.
• Game providers: PG Soft, Evolution Gaming, and other certified game studios may receive anonymised session data to support game functionality. They do not receive your name, contact details, or payment information.
• Identity verification services: When KYC verification is required, your identity documents may be shared with a certified verification partner. All such partners are bound by strict confidentiality agreements.
• Legal and regulatory authorities: realwin may be required to disclose your data to law enforcement, regulatory bodies, or courts if required by applicable law. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of realwin's business, your data may be transferred to the new entity. You will be notified of any such transfer and your rights will be preserved.

6 Cookies & Tracking

realwin uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit realwin.

Types of cookies realwin uses:

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options. Disabling these may affect your experience on realwin.
• Analytics cookies: Help realwin understand how players navigate the Platform so we can improve it. Data collected is aggregated and anonymised.
• Marketing cookies: Used only if you have opted in to receive personalised promotions. You can opt out at any time through your account settings.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent realwin from functioning correctly. For more information on managing cookies, refer to your browser's help documentation.

7 Data Retention

realwin retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. The specific retention periods are as follows:

• Account data: Retained for the duration of your account and for 5 years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for 7 years after the transaction date to comply with financial record-keeping requirements.
• Identity verification documents: Retained for 5 years after account closure or the completion of the verification process, whichever is later.
• Support correspondence: Retained for 3 years after the support case is closed.
• Analytics data: Aggregated and anonymised after 12 months. Anonymised data may be retained indefinitely for platform improvement purposes.
• Marketing preferences: Retained until you withdraw consent or close your account.

When data is no longer required, realwin securely deletes or anonymises it in accordance with industry best practices. You may request early deletion of your data by contacting support, subject to our legal retention obligations.

8 Data Security

realwin implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption on all connections to the realwin Platform
• AES-256 encryption for data stored on realwin servers
• Two-factor authentication options for player accounts
• Regular security audits and penetration testing by independent third parties
• Strict access controls — only authorised realwin staff can access player data, and only when necessary
• Automated monitoring systems that detect and alert on suspicious activity in real time
• Secure data centres with physical access controls and redundant backup systems

Despite these measures, no online platform can guarantee absolute security. If you suspect that your realwin account has been compromised, please contact our support team immediately at [email protected]. realwin will investigate and take appropriate action as quickly as possible.

9 Your Rights

As a realwin player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all requests within 30 days.

• Right of access: Request a copy of all personal data realwin holds about you.
• Right to rectification: Request correction of any inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to restriction: Request that realwin restricts the processing of your data in certain circumstances.
• Right to data portability: Request your personal data in a structured, machine-readable format.
• Right to object: Object to the processing of your data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting prior processing.

realwin will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive. In such cases, we will notify you of any applicable fee before proceeding.

10 Children's Privacy

realwin is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on realwin or provide any personal data to us.

If realwin becomes aware that personal data has been collected from a person under 18, we will immediately close the associated account, void any winnings, return any deposited funds to the original payment method, and delete the personal data from our systems.

If you believe a minor has registered on realwin, please contact us immediately at [email protected] so we can take prompt action.

11 Changes to This Policy

realwin may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via the email address on their account and post a prominent notice on the realwin Platform.

The updated Privacy Policy will take effect 7 days after notification. Your continued use of realwin after the effective date constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how realwin protects your data.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way realwin handles your personal data, please get in touch with our team. We are committed to resolving all privacy-related enquiries promptly and transparently.

You can also review our Terms and Conditions and Responsible Gaming pages for more information about how realwin operates and protects its players.